Our Refund Policy
We want you to love every purchase you make with us. If something isn’t quite right, we’re here to help — no hassle, no stress.
No Refunds Policy (Medicines & Medical Products)
Due to health, safety, and regulatory requirements, all medicines and medically classified products are non-refundable and non-returnable once sold.
Non-Refundable Items
The following items cannot be refunded or exchanged:
- Gift cards
- Downloadable digital products
- Personalized/custom items
- Final sale items (marked as such at checkout)
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How to Request a Refund
1. Contact Us First
Email us at support@qntamax.com with your order number and reason for return.
2. Receive Return Instructions
We’ll reply within 1–2 business days with a return authorization and shipping instructions.
3. Ship Your Item Back
Package the item securely and send it to:
QNTAMAX
Please include your name and order number inside the package.
4. Wait for Processing
Once we receive your return, we’ll inspect it and process your refund within 5–7 business days.
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Refund Method & Timeline
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
- Allow 3–10 business days for the refund to appear in your account, depending on your bank or card issuer.
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Exchanges
We currently do not offer direct exchanges. To get a different size or style, please return the original item for a refund, then place a new order.
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Questions?
If you have any questions about our refund policy, feel free to reach out:
Email:support@qntamax.com
Phone:+1 (833) 939-6093
We’re here Monday–Friday, 9AM–5PM
This policy is effective as of December 23, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.