Our Shipping Policy
We’re committed to getting your order to you quickly, safely, and with care. Below you’ll find everything you need to know about how we ship, delivery timelines, costs, and tracking.
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Order Processing Time
All orders are processed within **1–2 business days** (Monday–Friday, excluding holidays) after payment is confirmed.
*Note: Orders placed on weekends or holidays will begin processing the next business day.*
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Domestic Shipping (U.S.)
- **Standard Shipping**: $5.99 | 3–5 business days -
- **Free Shipping**: On all orders over **$500**
- **Express Shipping**: $12.99 | 1–2 business days *(available at checkout)*
- *Shipping times may vary during peak seasons (e.g., Black Friday, holidays).*
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International Shipping
We ship worldwide! Rates and delivery times are calculated at checkout based on your location.
- **Estimated Delivery**: 7–21 business days (varies by country)
- - **Customs & Duties**: Import fees, taxes, or customs duties are the responsibility of the recipient. These are not included in the shipping cost.
- - **Tracking**: All international orders include tracking — you’ll receive an email with your tracking number once your package ships.
*Please note: Some countries may experience delays due to customs clearance.*
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Shipping Destinations
We currently ship to:
- United States (including Puerto Rico & U.S. territories)
- - Canada
- - United Kingdom
- - Australia
- - European Union countries
- - Select Asian & South American countries
*For a full list of supported countries, please see our [Checkout page](/cart) or contact us.*
Packaging & Sustainability
We use eco-friendly, recyclable materials to protect your items during transit. We’re constantly working to reduce waste and improve sustainability across our supply chain.
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Tracking Your Order
Once your order ships, you’ll receive an email with a tracking link. You can also track your order anytime by:
Logging into your account > “Order History”
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Lost or Damaged Packages
If your package is lost, damaged, or arrives incorrect:
- Contact us within **7 days** of delivery date.
- Include your order number and photos of the damaged item/packaging.
- We’ll investigate and resolve the issue — usually with a replacement or refund. >
*We are not responsible for packages lost or damaged after delivery confirmation unless caused by carrier error.*
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Returns & Exchanges
For information on returns, exchanges, or refunds, please visit our [Refund Policy] page.
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Need Help?
Our customer care team is here for you!
Phone: +1 (833) 939-6093
Email: support@qntamax.com
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*This policy is effective as of December 23, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.*